Proofs and Revisions
Proof (s) be submitted no later than the weekend before your selected due date and sent to the email on the order for your review and approval.
We require approval within 24 hours of the date the proof was submitted.
It is the customer's responsibility to check their emails, review the proof (s) and promptly respond with an approval. Be sure to also check your Spam folder as well.
Please add admin@pumpkinpatchcreations.com to your contacts.
If you DO NOT receive an email from us the weekend before your selected date, please contact us immediately at admin@pumpkinpatchcreations.com with your order number in the subject line.
Please check your proof (s) carefully to ensure accuracy of the design, color, grammatical and spelling errors. We will not be responsible for any errors once proof is approved. Once proof (s) are approved, we will proceed with printing and no changes can be made.
There is a maximum of 2 revisions for slight modifications such as clipart, font, color adjustments and image positioning. A completely new design is not considered as a revision. A new design concept will be an addition to the project and new re-design payment is required. We strongly recommend including as much detail as possible.
If you do not respond wo our proof (s) after our 2nd or 3rd attempt, your item (s) will not deliver and be placed on hold as “pending approval.”
Approval is required. Pumpkin Patch Creations will not be liable for delays, revisions, or shipping delays.
Absolutely No Refunds will be provided. Store credit can be given less design and processing fee good for ONE year from issuing date.