Ordering & Photo Submission

Ordering Info

Please include as much detail as possible when placing an order such as concepts, color (s), accent color (silver, red, gold, etc.), style and exact wording.  Slight modifications to the details are only allowed within 7 days of purchase.  If you have a color swatch, inspiration (s), specific characters, etc., please upload it or send it via email with your order number to admin@pumpkinpatchcreations.com.

 Once the design phase has begun, no information from the order can be changed. No exception! We will design using all the details provided and will submit proof (s) for your review and approval to the email used on your order.

 Please triple check the email address used to your place order as that will be the only email we will use to communicate.  Please make sure it’s a valid email.  Please review the Turnaround Time, Proofs & Revisions Policy below.

 Photo Submission

If you design requires a photo or business logo, you can upload it to your order or you can email the high-quality JPEG or PDF to admin@pumpkinpatchcreations.com with your order number.  If your order number is not included in your email, we will be unable to locate it.

If you are submitting a business logo, please send a high-resolution PNG file.  The file will have no background.

 

Please do not crop or edit your photos before sending.  The following photos are NOT accepted: cropped, photo of a photo, filtered, saved photo from social media, or screenshots.  Pumpkin Patch Creations will not be held responsible for poor quality and low-resolution images submissions.